Hallows Eve Inc.
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Read Before Calling.
Before calling us, please read through our extensive FAQ. We’ve heard it all. Chances are, your question is listed here.
Frequently Asked Questions
Frequently Asked Questions
- WHAT IS HALLOWS EVE INC. HAUNT?
A: This year Hallows Eve Inc.'s haunted attraction is called Deadwater State Penitentiary, an interactive outdoor haunted event designed to play on your worst phobias, fears, and nightmares. Superb actors, quality sets, special effects, and so much more make up this 12,000 square foot Haunted event.
- HOW MANY ATTRACTIONS ARE THERE?
A: Hallows Eve Inc. consists of 1 attraction Deadwater State Penitentiary, 1 Scare Zone, and a nightly show called Break Out.
- IS IT A RIDE?
A: Deadwater State Penitentiary haunt is experienced entirely on foot.
- IS IT INDOORS?
A: NO. Hallows Eve Inc. is all outdoors and is open, rain or shine! Please wear appropriate shoes and clothing.
- HOW OFTEN DO YOU UPDATE YOUR SCENES, CHARACTERS, SCARES AND ETC?
A: Every year!
- HOW MUCH DO TICKETS COST?
A: Online General Admission is $25.00. Fast pass admission is $35.00. VIP admission is $50.00. Group admission for groups of 10 people + is $20 per person (must be booked in advance). When purchasing a ticket for Hallows Eve Inc., you get to choose your desired date you plan to attend. Purchasing your tickets online saves you time (by skipping the box office and proceeding directly to the designated check-in queue area) and is the only way to guarantee entry to Hallows Eve Inc. 'Deadwater State Penitentiary' Haunt. We sell tickets nightly at the door, but in the event, we sell out, your online ticket guarantees you entry.
- WILL THE ACTORS TOUCH ME?
A: Not intentionally. And you will be instructed not to touch them either as well as any of the props and decorations in Deadwater State Penitentiary. If you do, you will be immediately removed from the events and or attractions by security without a refund. You may, however, be inadvertently touched or brushed up against due to the proximity of the scare actors. You may also be touched by our safe foam props during some scenes throughout your experience. Our security cameras are recording in every room to protect you, and to protect our actors from false allegations.
- IS THERE AN AGE RESTRICTION?
A: No. Enter at your own risk. ‘Deadwater State Penitentiary’ Haunt is intense so, please use judgment with small/young children. Generally, we don’t recommend ‘Deadwater State Penitentiary’ Haunt for children under 8 years of age, however, you know your children better than we do. Parental discretion is advised.
- IS IT SCARY?
- IS THERE FOOD AND DRINKS AVAILABLE ON SITE?
- DO I HAVE TO PURCHASE TICKETS IN ADVANCE ONLINE? CAN’T I JUST SHOW UP AT MY OWN CONVENIENCE AND PURCHASE A TICKET?
A: Yes, absolutely! Advanced tickets are not mandatory although, highly recommended to avoid hefty lines on busier nights. Purchasing at the door is simple, walk up to the box office, purchase a ticket with cash or credit card. No, Bitcoin, please.
- I HATE WAITING. DO YOU HAVE ANY KIND OF IMMEDIATE ACCESS TICKETS?
A: Yes. That is our FAST PASS ticket. Simply purchase your Fast Pass tickets for any desired night of attendance. Arrive at the date stated on your tickets.
- IS THERE A SPECIFIC DRESS CODE TO ENTER DEADWATER STATE PENITENTIARY?
A: Yes. No high heels (we have uneven grounds), no backpacks, oversized purses, no costumes, and we highly recommend not wearing expensive clothing due to the potential for them getting stained, ripped, etc, inside the attraction. WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, DAMAGED PROPERTY. You will have to pass through a metal wand detector.
- IF I HAVE A PROBLEM, CAN I GET A REFUND?
A: We are more than happy to help you with whatever issue you are having, and we do encourage you to seek out help with your issue, if one does arise but, there are no refunds once a ticket is purchased (for any reason). We work with our customers to give the most pleasant (but of course intensely scary) experience possible. In the unlikely event of a personal issue, we will certainly help work that out for you in the most convenient way possible. However, a refund is not going to be one of the solutions.
- CAN I GET OUT IF I AM TOO SCARED?
A: Yes. There are emergency exits around most corners. Simply follow the emergency exit signs out of the haunt (without refund). We have staff in these areas to assist you. However, If you use these emergency exits, you will not be allowed back into the haunt. These emergency exits are for emergency only, not to play around in.
- HOW LONG DOES THE FRIGHTFUL EXPERIENCE LAST?
A: This is a question we honestly do not like to answer and for good reasons. Everyone moves at a different pace. We have 1 walk-through attraction, a show, and 1 scare zone experience. Our attraction is PACKED around every corner with scares and startles. Most haunts in the United States average only 10 minutes. Deadwater State Penitentiary's haunted attraction takes approx 15-20 minutes to complete, and that does not include the queue line entertainment.
- HOW MANY ATTRACTIONS ARE HELD IN DEADWATER STATE PENITENTIARY HAUNT?
A: Deadwater State Penitentiary has (1) attraction, a scare zone, and a nightly show for your entertainment.
- HOW DO I PURCHASE TICKETS?
A: Tickets can be purchased online, which is highly recommended, or in person on the night you wish to attend.
- WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: We accept all credit cards for online purchases, and credit cards and also cash at the door.
- WHERE IS DEADWATER STATE PENITENTIARY LOCATED?
A: Deadwater State Penitentiary's Haunt is located at 32040 Riverside Dr Lake Elsinore CA 92530.
- IS THERE ANYTHING ELSE THAT I NEED TO KNOW BEFORE I PURCHASE A TICKET?
A: Yes. You will be checked by a security person with a metal detector upon arrival. Please leave your lighters, metal items, backpacks, etc in your car, as these items can damage key props inside the haunt. Keys and cell phones should be in your hand as you approach the door for easy passage. Then they should be put away, or you will lose them in the haunt! We will not stop the show to find these items! You can report lost and found at our customer care center. ‘Deadwater State Penitentiary’ Haunt is not recommended for people with heart conditions, back/neck conditions, pregnant women, people prone to seizures, or any disorder that is made worse by fear, anxiety, darkness, or flashing lights. ‘Deadwater State Penitentiary’ IS wheelchair accessible. ‘Deadwater State Penitentiary’ Haunt employs the use of dissipating fog. People with asthma should have their inhalers with them just in case. No outside food/beverages are allowed in the haunted event. Deadwater State Penitentiary is open rain or shine! We do not allow entry to anyone with a medical brace or crutches.
- I CAME LAST YEAR, AND SCARING LOOKS FUN. CAN I WORK HERE?
A: We have a limited number of positions available each season. Check Hallows Eve Inc.'s 'Join the Team' tab for information on how to apply. Please keep in mind, we are looking for energetic, enthusiastic, and reliable people to be a part of our time. If you are simply looking for extra money, don’t have a passion for this genre, or are trying to pass the time, this is not the job for you.
- MY QUESTION ISN’T ANSWERED HERE. HOW CAN I CONTACT YOU?
A: We can be reached at [email protected] or 951-893-7571. We cannot answer emails or voicemails during hours of operation so please leave your questions for us ahead of time.